No, you will not be charged. The 14-day free trial is a non-commitment trial period for you to use the platform freely. You will only be charged if you specifically subscribe to our monthly or yearly service. You can verify your subscription through the billing page on our online Reflex Portal. Additionally, you may subscribe here as well if you your free trial has expired.

We’ve recently changed our billing servicer to Stripe, a well trusted payment management system. This now gives us more control over billing options and invoicing that we previously didn’t have. If you’re looking to subscribe then you can do so on our Reflex Portal.

Cancellation is for the next billing period. You are free to use Reflex in its entirety until the end of the current billing period.

Before committing, Reflex will default into a monthly cadence. You can change your subscription time period anytime through our online Reflex Portal and any previous payment will apply.

Yes, you can change everything relating to your subscription here.

No, Reflex is not classified as a medical device under the FDA’s guidance for App based medical applications. A hardware AC powered pupillometer is a Class I 510(k) Exempt medical device as laid out in 21 CFR 886.1700 by the FDA but it’s definition has been evaluated and concluded to not apply to the Reflex suite of applications.

Not yet! We are actively working on an Android version and will update our audience when it is ready to go.

The computational sophistication of Reflex makes it to where we cannot guarantee that it will record tests correctly on the iPhone 6s or below. Because of this, we restrict the devices to iPhone 8 and up.

There are many reasons that could result in a ‘failed test’. As we improve our technology we will be integrating new methods for failure mode catching and correction. The most common result is due to too much movement from the device. Try retesting with your arms anchored to a stable object. Additional problems include poor lighting conditions and the person looking away. If the problem persists then please contact us so we can help.

There are a few reasons that this could occur. 1) You are too far away from the individual for our system to reliably find the iris for processing or 2) The test conditions that are being run are causing Reflex to not process enough frames to make the data useful. We check every video for quality of measurement to ensure the best data is being delivered.

If Reflex can process most of the video, without significant error, then it will deliver results back that include portions that were not able to be processed by Reflex. Sometimes this includes leading, trailing, or intermediary values. Typically, for intermediary values, Reflex can interpolate to determine a curve so this does not occur frequently. Leading and trailing zeros indicate extrapolation is needed which Reflex will never do.

Typically this does not present a large issue to the test. You will likely see a small rise in pupil diameter due to the quick blocking of incoming light to the pupil. The resulting curve should be okay depending on the duration the eye is closed. To be certain, you can retest the same eye without the subject blinking.

Many medical record systems use barcode technology to rapidly identify the individual it is corresponding to. We integrated this feature to make inputing the subjects medical record number (MRN) or identification number as easy as possible. If you are unsure that the barcode contains correct identifying information then please use the manual identification number entry field.

Try using Chrome to see if this fixes the issue. We’ve had feedback from some customers that other browsers are having trouble accessing our web portal service. If you’re still unable to access the Reflex Web Portal then please contact us so we can remedy the issue.